Information Technology (IT) and Information Technology Enabled Services (ITES) heralded a new revolution and transformed the world into a hub of endless possibilities. The revolutionary change in India, in the recent years, has been the rise in the IT / ITES sector, which transformed India as a Super-Power in the IT field.
There are a number of areas where communication can make a big difference. With a new age communication tool like Enterprise Messaging Services in a revolutionary field like IT, its usage can make a huge impact. The key areas for the use of Enterprise Messaging Services are Customer Relation Management, Vendor Relation Management, Human Resource Management, Sales Force Automation, IT Infrastructure Service, and Employee Communication.
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